| GENERAL |
What is Furxury Everyday Meal? Furxury Everyday Meal (Single/Weekly/Monthly Menu) are all freshly cooked pet food that provides best nutritional value to your pet. All ingredients are human grade and prepared fresh! Everyday Meal act as a main meal for your pet. Feed your dog a box a day as their everyday meal instead of dog biscuits now! Different type of meat provides different type of nutritions! That's why in our Menu Sets you can get lamb, beef, pork, salmon, dory fish, duck and chicken with affordable price and delicious healthy lifestyle for your dog! |
What meat do Furxury provides? Different type of meat provides different type of nutritions! That's why in our Menu Sets you can get lamb, beef, pork, salmon, dory fish, duck and chicken with affordable price and delicious healthy lifestyle for your dog! |
What is Weekly Menu OR Monthly Menu? Weekly Menu = 7 days meals (Free Delivery* + 10% Discount) Bi-Weekly Menu = 14 days meals (Free Delivery** + 15% Discount) Monthly Menu = 28 days meals (Free Delivery** + 20% Discount) 1 day 1 pack of main meal. If you feed twice a day, just seperate the pack into 2 meals will do! Remember the more you order the more you SAVE! Eg: If you had a Corgi weight 10kg, you are suggested to feed 300g of freshly cooked meal everyday. Hence, if you get Monthly Menu=300g=28packs, total 8.4kg of food. *Free delivery to certain Kuala Lumpur & Selangor areas only. **Free delivery to certain West Malaysia only. |
How to get loyalty rewards Please note that you will get your loyalty card for the 1st purchase. Every RM50 spent=1 sticker. Collect more for more free gifts! Refer Loyalty Rewards to know-how. |
How do I make order? Just place your order on our website and send us the proof of payment afterwards. If you're unsure, feel free to contact us through Wechat/ Whatsapp: 011 3778 4778 OR Facebook/Instagram message us: @furxury |
How do I make payment? You are required to pay using online payment or ATM bank-in. Maybank Furxury Enterprise 5628-0754-6623 Please note that you're required to email, whatsapp us your bank-in slip for verification purposed. After payment verification, we will notified you or in any case you didn't receive any email or message, you may check it on your member page in furxury.com |
How much food should I feed my pet? You may refer to Dog Feeding Guide Please note that Dog Feeding Guide is for your reference only, you may add in other food or buy a treats for your dog and calculate their calories intake. It is suggested that you keep their calories intake within the suggested value. |
| DELIVERY |
Where do you deliver to? In the current stage Everyday Meal (Single/Weekly/Monthly Menu) deliver to *Selangor, Kuala Lumpur, Perak, Penang, Melaka, Johor. You may ask for self collect too! Dog treats deliver everywhere in Malaysia! |
Can I scheduled delivery date and time? Order closed on 10th and 25th (11.59PM) every month. Order will be delivered on every 15th and 30th of the month. |
| REFUND/ RESCHEDULE |
Can I reschedule my pet's meal delivery? Yes. you may schedule your delivery for freshly cooked daily meal. However, you will be charged delivery fees based on location. RM40 for Perak, Penang, Melaka, Johor |
Can I get refund if I cancel the order? We're sorry that you are not allowed to cancel any order or getting refund for the current stage. So please do consider twice before you place your order. |
